– FREQUENTLY ASKED QUESTIONS –

 

MEALS

What is the difference between Lite and Maxi meals?

Our Maxi meals are for our larger eaters, and our Lite meals are for our lighter eaters.

Can I customise my meals?

All of our meals are made and packed as described on our website. We are unable to take requests or customise meal ingredients due to our large volume of production.

Do you cater for certain dietary requirements?

All of our meals are made and packed as described on our website. We are unable to take requests or customise meal ingredients due to our large volume of production, however, we do cater to a wide range of preferences and intolerances categorised below. Please keep in mind that other meals do contain these ingredients – if you have severe allergies we feel its best to discuss them with our customer service team before ordering.

How do I reheat my meals?

Pierce the top lid with a fork or peel a corner and microwave for 60-90 seconds.Instructions for each meal will be on the front sticker. Due to varying microwave wattages, some microwaves may require slightly more time to heat each meal.

We recommend Muscle Fuel meals to be eaten fresh however if you choose to freeze your order, make sure you place them in the freezer as soon as your order arrives (to maintain freshness). For best results defrost the meals in the fridge overnight then microwave on high for 2-3 minutes.

*If you are reheating from frozen, defrost in the microwave for 4 minutes then heat on high for 2-3 mins*

How do I store my meals?

Muscle Fuel Meals are designed to remain fresh in the fridge for seven days. Once you have received your Muscle Fuel order store them in the refrigerator as soon as possible. All meals are labelled with an expiry date.

We recommend storing your meals in the refrigerator to ensure freshness, however, if you decide to freeze your meals they will last up to 3 months in the freezer.

*Please refer to ‘How do I reheat my meals’ on our website for cooking/defrosting times*

How long do the meals last?

Our meals are made fresh, then vacuum sealed and flushed with a mixture of Nitrogen and CO2. This displaces all the oxygen in the packaging which means bacteria can’t grow.

All meals are designed to last 7 days in the refrigerator.

Where do you source your ingredients from?

We source all of the ingredients for our meals from good renown local suppliers. These are delivered to us fresh daily so to ensure quality driven meals. Our meat is Halal and all Chicken is Free Range

Can I make an order of just Frooze Balls?

We offer Frooze Balls as an added extra to our meals, if you would like to purchase these you will need to have a couple of meals in the cart as well.

What do I do with the packaging?

Your individual meal trays can be recycled in your weekly plastic recycling collection

The cardboard box can be broken down and put out for recycling

The ice packs can be cut open, with it’s non-toxic filling it’s safe to empty down the sink & recycle the plastic with your soft plastics

Woolcool (once removed from its lining, which can also be recycled with soft plastics) is biodegradable & compostable, it has many uses besides just placing it in your compost bin (if you have one). Some ideas we’ve heard of are lining kitty litter trays, pet beds (if you don’t have a pet you could donate it to an animal shelter), weed mats or mulch in the garden, lagging water pipes, lining for hanging plant baskets, protecting plants from frost in the colder months, cushion stuffing and many more – let us know if you find another use!

ORDERS

How long will my order take until it arrives from date of order?

We require at least three working days to prepare any order then we dispatch overnight so you can expect your meals to be delivered anywhere between three to four business days after you have placed an order. Select the best delivery day at checkout.

Saturday deliveries – We will only deliver your order on a Saturday if you have given us permission. In order to receive a Saturday delivery your order must be placed before 11am Wednesday morning.

How do I enter promotional codes or discount vouchers?

You can enter your Promotional Code/Voucher Coupon in the ‘COUPON’ section at the checkout.

How do I place my order?

Click on the ‘ORDER NOW’ or our ‘MEALS’ tab.

Pick and choose from our meal selection by adding to your cart. You can refine your search using our meal search drop down.

 

MUSCLE FUEL 10 WEEK CHALLENGE

What is the 10 Week Challenge?

The 10 Week Challenge is designed to help you reach your goals, whatever they may be!* We send you 12 meals a week for 10 weeks, and give you a nutrition and workout guide to help alongside your 6 lunches and 6 dinners for the week.

Read more about our 10 Week Challenge, and register here

How does the 10 Week Challenge work?

Once you register for the 10 Week Challenge, our Sales Team will be in contact to confirm your details. When you’re all set up, we’ll send you the nutrition and workout guide, and your meals will start arriving weekly to your doorstep every Tuesday!

Will I receive the same meals each week?

For your first week on the 10 Week Challenge, we will send you a favourites pack, which includes 12 meals in total –  11 of our most loved meals and 1 of our meal of the month. We have a range of meals available to choose from, and each week you can submit your changes for your next order through our website.

When are the 10 Week Challenge meals delivered?

We deliver the 10 Week Challenge meals weekly on Tuesdays.

What is the cost of the 10 Week Challenge?

There are two different 10 Week Challenge packs available.

Lite sized meals are our smaller portion of meals, and are $139.00 per week*

Maxi sized meals are our larger portion of meals, and are $164.00 per week*

*shipping not included

How do I pay for the 10 Week Challenge?

Payments are taken via credit or debit card only. A weekly credit or debit card recurring payment is taken, usually three days before your delivery day. Alternatively, upfront payment for the 10 Week Challenge can be made via credit or debit card.

Can I hold my 10 Week Challenge order?

We can certainly place your 10 Week Challenge order on hold. Holds must be communicated via phone or email one week in advance, in order for us to place your payment and meal delivery on hold. The maximum time an order can be placed on hold is 3 weeks, unless there are special circumstances, which we can discuss when you get in touch.

Can I change my meals?

Yes you can! Change your meals using the link sent in your welcome email, or found in your guide book. Meal changes need to be in by the appropriate cut off time.
This is 2.00pm on Thursday if you have a Tuesday delivery,
and 2.00pm Wednesday if you have a Saturday delivery.

Do I need to create an account on the website?

No, there is no need to create an account if you are joining the 10 week challenge.
Once you have signed up we will create a account for you on our EXCLUSIVE Challenge website.

Is there an early cancellation fee if I cancel before I have completed the 10 weeks?

There is a cancellation fee of $49.95 if you cancel before the end of the 10 weeks. If you would like to cancel your 10 Week Challenge, cancellations must be communicated via phone or email one week in advance, in order for us to action your cancellation.

join the 10 week challenge!

 

PAYMENT

How can I pay for my orders?

Orders are to be paid online through credit card or bank transfer via Poly Pay. It is our company policy that all payments must be cleared before being prepared & sent.
Recurring or 10 Week Challenge payments are set up with Credit or Debit card on our in-house system using Flo2cash

 

DELIVERY

How long will my order take until it arrives from date of order?

We require at least three working days to prepare any order then we dispatch overnight so you can expect your meals to be delivered anywhere between three to four business days after you have placed an order. Select the best delivery day at checkout.

Saturday deliveries – We will only deliver your order on a Saturday if you have given us permission. In order to receive a Saturday delivery your order must be placed before 11am Wednesday morning.

What if no one is home when the courier delivers?

Our couriers are instructed to leave your meal order at the address whether someone is home to receive it or not.

When we send the meal pack we will automatically send an email to let you know your delivery is on its way. You can include delivery instructions in your order for our courier to leave it somewhere safe for example “Please leave parcel around the corner on the garden side of my property”

May I request meals to arrive on a certain day?

Yes, this is no problem at all.

Specify which day you would like delivery at the checkout along with any additional delivery notes. Please note that orders normally take three – four business days to arrive and we are unable to request specific times for delivery.

Muscle Fuel delivery days: Tuesdays, Wednesdays, Thursdays, Fridays & Saturdays.

We are only a phone call or email away if you would like to arrange this even after you have ordered.

Can I have my meals delivered on Saturday?

Yes, we are able to have your order delivered on a Saturday. Just let us know if you prefer Saturday in your order notes at the checkout.

In order to receive a Saturday delivery your order must be placed before 11am on the Wednesday.

You will be emailed a track and trace email from NZ Couriers once your order has been sent. NZ couriers close at 12pm on Saturdays so your order will be delivered in the morning.

We recommend tracking your order to make sure it arrives safely.

How are the meals packed for delivery?

Meals are made fresh daily and then vacuum sealed to trap in the flavour.

All meals are then chilled and packed into a cardboard box with a solid ice pack and our famous ‘Woolcool’ insulation technology. This packaging allows your meals to remain chilled during delivery, and is environmentally-friendly, compostable and biodegradable. The order is then picked up by the courier for an overnight or same day delivery.

Where do you deliver to & what is the delivery cost?

We deliver to any address nationwide.

Rural properties can present a problem as all Muscle Fuel orders must be delivered within a certain time frame, however there is a number of drop off points our Customer service teams can organise for you. To check if your address is rural check here

Delivery costs include a polystyrene chilly bin, ice pack, bubble wrap & courier fee from our kitchen to your chosen address. Courier fees vary depending on pack size and destination. The website will automatically calculate this for you at the checkout.

Example:  A 21 pack of meals delivered to Auckland is $23.50. A 15 pack of meals delivered to Tauranga is $13.50